Claiming refunds on split tickets

Splitting your train tickets into individual legs rather than buying a more conventional ‘through’ ticket can make rail travel much more affordable but how does it work out if your travel plans go pear shaped and you find that you need to travel on a different day or even want to cancel your journey altogether?

If you were delayed by a train company

Provided that you arrived at your departure station on time, if you were then delayed or missed a connection you'll probably be entitled to compensation from the train company that caused the delay. The amount you'll get varies according to the train company and the length of delay. The same applies if you choose not to take your journey at all because of a delayed or cancelled train. No fee of any sort is payable.

To make a claim for a delay, cancellation or missed connection, you need to contact the train company directly. We're not able to issue the compensation - only the train company can do that. This is often called "Delay Repay", but they'll normally explain the procedure on their website, but if in doubt you can ring National Rail Enquiries on 03457 48 49 50.

If you want to cancel for other reasons

Tickets can be booked up to twelve weeks in advance of the dates of travel giving you four months in which to actually make the journey. Unsurprisingly your refund options will be different depending on the type of tickets you originally purchased.

Fixed time advance type tickets are non-refundable if you’re not going to be making the journey at all but they can be amended by rebooking the journey for different dates or times BEFORE THE ORIGINAL DEPATURE TIME and providing proof of repurchase as long as the departure and destination stations both remain the same. If you wait until after the original departure time for any reason, industry rules do not allow us to change advance tickets - regrettably your ticket will have no value.

Flexible tickets (off-peak and anytime, sometimes known as "walk-up" fares) can be refunded regardless of whether the journey is rebooked. You have up to 28 days after the ticket's expiry date to claim the refund.

In order to gain a refund from the retailer all the tickets must be wholly unused and returned to the point of purchase as they cannot claim back the money to refund you until they have the tickets back in their possession.

Cancellation Fees

One of the biggest downsides to splitting tickets at the station or manually on a train company site is undoubtedly the fact that cancellation or amendments fees will be applied per ticket. As a consequence you may very well find yourself having to fork out for two admin fees or more if you split the journey in several places, possibly cancelling out the saving you made from splitting your fare in the first place. You can get round this of course by only purchasing tickets on the date when you definitely know that you will be travelling but it does mean that you’ll miss out on the possibility of saving through split advance fares.

In contrast if tickets have been booked through the Trainsplit site and you’re cancelling or amending, the standard industry admin fee of £10 will apply but will only be charged per booking reference rather than per ticket, no matter how many tickets you’re actually getting refunded.

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